Refund Policy

At Simple Sales, we aim to provide a smooth and reliable shopping experience. If something changes and you need to request a refund, this policy explains when refunds may be available and how to submit a request.

Product Pricing

Product prices may change from time to time. The price shown at checkout is the final price charged for your order.

Refund Eligibility

You may be eligible for a refund in the following situations:

  • You received the wrong item.
  • Your item arrived damaged or defective.
  • Your order was cancelled before it was shipped (where applicable).
  • We are unable to fulfill your order and no suitable replacement is available.

Refunds are issued to the original payment method unless otherwise agreed.

How to Request a Refund

To request a refund, contact our support team and include:

  • Your order number
  • A brief reason for the request
  • Photos (if the item is damaged/incorrect)
  • Your contact details

Processing Timeline

We will review your request and respond within 5 business days. If approved, refunds are processed within 7–14 business days, depending on your bank/payment provider.

Non-Refundable Items/Requests

Refunds are not available for:

  • Items that have been used, altered, or damaged after delivery
  • Items returned without original packaging/tags (where applicable)
  • Orders where the return/refund request does not meet the eligibility conditions above

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on our website.

Need Help?

Contact our support team to request a refund or get assistance.

Contact via WhatsAppGo to Contact Page

Last updated: December 2024